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Zero defects are attainable in manufacturing, but not in service delivery systems. You add the components at the right places in a standardized process and achieve the desired output — impossible to achieve this feat when you’re dealing with customers. Businesses, for long, have tried to model their services after assembly line principles. They designed […]
The post Service Recovery: Turn unhappy customers into loyal fans appeared first on Inc42 Media.

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Reference : https://inc42.com/buzz/service-recov...to-loyal-fans/